Refund policy

We want every interaction with Infraspace Interior to be worth what you paid. This policy explains exactly how refunds work for each kind of service we offer. If you’re unsure or unhappy, talk to us first — WhatsApp +91 7037013091 — most issues don’t need a formal refund request.

Online consultations (₹1,999 / ₹3,999)

When you book a paid design consultation:

• 100% refund if you cancel 24 or more hours before your scheduled time. The refund is processed within 5–7 business days.
• 50% refund if you cancel within 24 hours of your scheduled time (we’ve already blocked the designer’s calendar and prepared for the call).
• No refund for no-shows. If you couldn’t make it for a genuine emergency, message us and we’ll usually offer to reschedule at no extra cost.

You can reschedule a consultation up to 24 hours before the scheduled time at no charge.

Digital design packages (₹4,999 to ₹24,999)

When you purchase a digital design package:

• 100% refund if you request it within 24 hours of purchase AND haven’t yet submitted the intake form. Refund within 5–7 business days.
• 50% refund if you request it within 48 hours of purchase AND have submitted the intake form but design work hasn’t started. Refund within 5–7 business days.
• No refund once design work has started. Designers begin work shortly after intake is received, and the work product is custom to you.

If the delivered design doesn’t match what was promised in the package description, contact us — we’ll either revise to meet the spec at no extra charge or issue a partial refund. Honest discussion fixes most issues.

Physical interior projects

Physical interior projects (modular kitchens, full home, etc.) are governed by the signed scope-of-work document for your specific project. In summary:

• The deposit (typically 30%) is non-refundable once we’ve completed your free site measurement, because at that point we’ve spent designer time and locked planning capacity for your project.
• Subsequent milestone payments (typically 40% before factory build, 20% on install start, 10% on completion) are non-refundable for work that has been completed at the time you cancel.
• If you cancel after factory build has started but before install, you receive any completed furniture for the milestone payments you’ve made. We don’t keep both your money and the furniture.
• If we fail to deliver per the agreed scope and timeline (and the failure isn’t due to delays you’ve caused or force-majeure events), we will refund or rectify per the specific scope-of-work terms.

These terms are explained in the scope-of-work before you sign — never sign anything you don’t understand. Ask us to walk through it.

How to request a refund

Email interiorinfraspace@gmail.com with:

• Your order ID or booking ID
• Your registered name and WhatsApp number
• The reason for the refund request

We acknowledge within 24 hours and typically process eligible refunds within 5–7 business days.

How refunds are paid

Refunds are paid back to the original payment method:

• UPI: refund to the UPI ID used for payment, typically 1–3 business days
• Card: refund to the card used, typically 5–7 business days for card networks to reflect
• Net banking: refund to the source bank account, typically 3–5 business days

Cashfree Payments processes all refunds on our behalf.

Disputes

If you believe a refund decision is unfair, please email us with the details — we’ll review and respond within 7 business days. If a dispute can’t be resolved through direct discussion, the courts in Faridabad, Haryana have jurisdiction per our /terms-of-service.

Contact

Infraspace Interior, a unit of Oriel Inc.

Faridabad, Haryana, India

Email: interiorinfraspace@gmail.com

WhatsApp: +91 7037013091